Refund Policy

Effective Date: October 26, 2026

At MyPhotoAlive.com, we want you to be satisfied with your purchase. Our policy outlines the conditions under which you may be eligible for a refund for the digital Credits you purchase to use our services.

By making a purchase on our website, you agree to the terms of this Refund Policy.

Eligibility for a Refund

14-Day Money-Back Guarantee

You may be eligible for a full refund if you meet the following two conditions:

• You request the refund within fourteen (14) days of your initial subscription purchase.
• You have not used any of the Credits included with your subscription plan.

Note: Any free or promotional Credits used during the sign-up or trial process do not disqualify you from this guarantee.

Service Failure

You may be eligible for a full or partial refund if our Services were unavailable or failed to perform due to a verifiable fault on our side. Each case will be investigated by our support team.

Non-Refundable Circumstances

Generally, all purchases are final and non-refundable except as explicitly stated above. Refunds will not be issued in the following circumstances:

• The 14-day period since your initial purchase has passed.
• You have used one or more of the Credits from your purchased subscription or Credit package.
• You are unsatisfied with the AI-generated output. Our service provides a tool, and the quality of the result can be influenced by many factors, including the quality of the uploaded image.
• You forgot to cancel your auto-renewing subscription. You are responsible for canceling your subscription before the renewal date as outlined in our Terms of Service.
• Your account is suspended or terminated for violating our Terms of Service.

Discretionary Refunds

In exceptional circumstances not covered by this policy, we may, at our sole discretion, issue a full or partial refund if we believe the request is reasonable and well-founded. The decision to grant a discretionary refund rests entirely with MyPhotoAlive.com.

How to Request a Refund

To request a refund, please contact our support team at hello@myphotoalive.com. Please include the email address associated with your account and a detailed reason for your request.

Our team will review your request and typically respond within 3-5 business days.

Contact Us

If you have any questions about our Refund Policy, please contact us at hello@myphotoalive.com.